Refund policy

30-Day Money Back Guarantee
We want you to be 100% satisfied with your purchase. If for any reason you are not happy, we offer a full refund within 30 days of delivery — no questions asked.

How to Request a Refund
Email us at info@dermlyuk.com with your order number and reason for return. We will respond within 24–48 hours with return instructions.

Conditions
Items must be returned in their original packaging. Once we receive and inspect your return, we will process your refund within 5–7 business days back to your original payment method.

Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us immediately with a photo and we will send a replacement at no extra cost.

Non-Refundable Items
For hygiene reasons, opened items are only eligible for refund if faulty or damaged upon arrival.